Effective Date: 06/01/2026
West Side Domestic Violence Shelter ("West Side DVS," "we," "our," or "us") is committed to protecting the privacy, safety, and confidentiality of individuals who contact us for assistance. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, phone services, email, and SMS communications.
Information We Collect
We may collect the following information:
Because we serve victims and survivors of domestic violence, we make reasonable efforts to collect only the information necessary to provide support, coordinate services, and protect client safety.
How We Use Information
We may use your information to:
Confidentiality and Safety
The physical location of our shelter is confidential and is not publicly disclosed for safety reasons. We handle all communications with careful consideration for client privacy and safety.
Please note that SMS and email are not always fully secure methods of communication. If you use a shared device, shared phone account, or a device that is accessible to another person, use caution when sending or receiving messages that may contain sensitive information.
SMS Communications
If you communicate with us by text message, information collected through those communications is covered by this Privacy Policy. For specific terms related to message types, message frequency, opt-out instructions, help instructions, and other SMS program details, please review the SMS Terms and Conditions below.
Consent to receive SMS messages is voluntary and is not a condition of receiving services.
Information Sharing
We do not sell, rent, or share personal information except in the following limited circumstances:
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic communication or data storage is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies; however, doing so may affect certain website functionality.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
Your Rights
You may request to:
To make a request, please contact us using the information below.
California Privacy Rights
California residents may have additional rights regarding their personal information under applicable California law. Requests related to personal information may be submitted using the contact information below.
Children's Privacy
West Side Domestic Violence Shelter does not knowingly collect personal information directly from children under the age of 13 through its website or SMS programs without appropriate parental or legal guardian involvement, except where permitted by law or when necessary to provide safety-related services.
In some circumstances, we may assist adults who are seeking services on behalf of their children or dependents. Information related to minors may be provided by a parent, legal guardian, or authorized representative as part of service delivery and safety planning.
If we become aware that personal information has been collected directly from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete that information or otherwise comply with legal requirements.
Parents or legal guardians with questions regarding information related to a minor may contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
Contact Information
West Side Domestic Violence Shelter
Phone: 530-865-4899
Email: [email protected]
Mailing Address: 302 Walker Street, Orland, CA 95963
SMS Terms and Conditions
By providing your mobile phone number and agreeing to receive text messages from West Side Domestic Violence Shelter ("West Side DVS"), you consent to receive conversational SMS communications related to services and assistance.
Program Description
West Side DVS uses SMS messaging to communicate with individuals seeking assistance and support. Messages may include:
Message Frequency
Message frequency varies depending on your interactions with us and your service needs.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and mobile plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from us unless you provide renewed consent.
Help Instructions
For assistance, reply HELP to any message or contact us directly at:
Phone: 530-865-4899
Email: [email protected]
Consent
Your consent to receive SMS messages is voluntary and is not a condition of receiving services.
Privacy
Information collected through SMS communications is subject to this Privacy Policy.
We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Security Notice
While we take reasonable steps to protect your privacy, text messaging is not always secure. Please use caution when communicating sensitive information through SMS, especially if others may have access to your device or phone account.
Contact Information
West Side Domestic Violence Shelter
Phone: 530-865-4899
Email: [email protected]
Mailing Address: 302 Walker Street, Orland, CA 95963
West Side Domestic Violence Shelter ("West Side DVS," "we," "our," or "us") is committed to protecting the privacy, safety, and confidentiality of individuals who contact us for assistance. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, phone services, email, and SMS communications.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- General location information you provide
- Information related to your request for assistance
- Communication preferences
- Any other information you voluntarily submit through forms, calls, emails, or text messages
Because we serve victims and survivors of domestic violence, we make reasonable efforts to collect only the information necessary to provide support, coordinate services, and protect client safety.
How We Use Information
We may use your information to:
- Respond to requests for assistance
- Coordinate transportation to safe shelter locations
- Provide support services
- Send appointment confirmations and updates
- Provide estimated arrival times for staff assistance
- Communicate regarding shelter intake and safety planning
- Respond to questions and service-related inquiries
- Improve our services
- Maintain records required for operational, safety, and legal purposes
Confidentiality and Safety
The physical location of our shelter is confidential and is not publicly disclosed for safety reasons. We handle all communications with careful consideration for client privacy and safety.
Please note that SMS and email are not always fully secure methods of communication. If you use a shared device, shared phone account, or a device that is accessible to another person, use caution when sending or receiving messages that may contain sensitive information.
SMS Communications
If you communicate with us by text message, information collected through those communications is covered by this Privacy Policy. For specific terms related to message types, message frequency, opt-out instructions, help instructions, and other SMS program details, please review the SMS Terms and Conditions below.
Consent to receive SMS messages is voluntary and is not a condition of receiving services.
Information Sharing
We do not sell, rent, or share personal information except in the following limited circumstances:
- When required by law
- When necessary to protect the safety of an individual
- To comply with legal obligations
- When authorized by the individual
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic communication or data storage is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies; however, doing so may affect certain website functionality.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Request deletion of your information where permitted by law
- Opt out of SMS communications
To make a request, please contact us using the information below.
California Privacy Rights
California residents may have additional rights regarding their personal information under applicable California law. Requests related to personal information may be submitted using the contact information below.
Children's Privacy
West Side Domestic Violence Shelter does not knowingly collect personal information directly from children under the age of 13 through its website or SMS programs without appropriate parental or legal guardian involvement, except where permitted by law or when necessary to provide safety-related services.
In some circumstances, we may assist adults who are seeking services on behalf of their children or dependents. Information related to minors may be provided by a parent, legal guardian, or authorized representative as part of service delivery and safety planning.
If we become aware that personal information has been collected directly from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete that information or otherwise comply with legal requirements.
Parents or legal guardians with questions regarding information related to a minor may contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
Contact Information
West Side Domestic Violence Shelter
Phone: 530-865-4899
Email: [email protected]
Mailing Address: 302 Walker Street, Orland, CA 95963
SMS Terms and Conditions
By providing your mobile phone number and agreeing to receive text messages from West Side Domestic Violence Shelter ("West Side DVS"), you consent to receive conversational SMS communications related to services and assistance.
Program Description
West Side DVS uses SMS messaging to communicate with individuals seeking assistance and support. Messages may include:
- Responses to assistance requests
- Safety planning communications
- ETA updates from staff
- Location coordination for pickup services
- Follow-up support messages
- Appointment or meeting reminders
- General service-related communications
Message Frequency
Message frequency varies depending on your interactions with us and your service needs.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and mobile plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from us unless you provide renewed consent.
Help Instructions
For assistance, reply HELP to any message or contact us directly at:
Phone: 530-865-4899
Email: [email protected]
Consent
Your consent to receive SMS messages is voluntary and is not a condition of receiving services.
Privacy
Information collected through SMS communications is subject to this Privacy Policy.
We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Security Notice
While we take reasonable steps to protect your privacy, text messaging is not always secure. Please use caution when communicating sensitive information through SMS, especially if others may have access to your device or phone account.
Contact Information
West Side Domestic Violence Shelter
Phone: 530-865-4899
Email: [email protected]
Mailing Address: 302 Walker Street, Orland, CA 95963